1. Will my vehicle ever be the same?
No. No collision repair facility can fully restore a vehicle to its pre-accident condition. At National Auto Repair, we will do everything within our power to restore your vehicle relative to appearance, function and safety using only OEM (original equipment manufacturer) parts whenever possible.
2. What type of warranty do you offer?
National Auto Repair has a lifetime refinish warranty for most repairs and a five year warranty on parts and labor (which exceeds the manufacturers one year warranty).
3. Why do appraisals have cost variations between repairers?
There are many reasons for repair cost differences. National Auto Repair does not take short cuts or use inferior parts/materials when repairing your vehicle
4. Why is your estimate so much higher than the insurance company’s?
Most of the time, hidden damage is the culprit. National Auto Repair estimates will reflect some of this damage so you will have a more thorough understanding of what is required for a complete repair.
5. What happens when I drop my vehicle off for repairs?
National Auto Repair will begin by reviewing what the insurance company has allowed for the repairs and comparing it with the actual damage. Usually this will require some disassembly for inspection and evaluation. If there is anything needed that is not listed on the insurance estimate, National Auto Repair will notify the insurance company and get authorization before repairs resume. If the insurance company representative insists on inspecting the damage, the repair process could be delayed for up to 2 – 3 days.
6. Will the insurance company cover the entire cost of repairs?
With few exceptions, as long as the damage is related to the loss claimed and the cost of repairs does not exceed industry standards, most insurance companies will cover the entire cost of repairs. Sometimes there are issues. If this applies to your claim, National Auto Repair will notify you before continuing with repairs.
7. When will my vehicle be ready?
Once all necessary repairs are agreed to by the insurance company, actual repair time is approximately 5 to 7 working days. (This time will vary depending on the extent of damage.) Please contact your advisor for information specific to your vehicle’s repair.
8. I’ve heard that after-market parts can save money. What about it?
Aftermarket parts are produced (usually) by someone other than the original manufacturer of the damaged parts. These are sometimes inferior to the original equipment in quality and design, but insurance companies often insist upon their use because of their low price. Aftermarket parts are not usually covered under factory warranty and defects to factory equipment that are related to aftermarket parts are also not covered. What this means is that if an aftermarket fender installed on your two year old car begins to rust and the rust spreads onto the car, that rust will not be covered under the factory warranty as it was caused by the aftermarket part. Therefore, with late model vehicles especially, it is recommend that you insist that only factory (OEM) equipment is used to repair your car.